Sent in from SJ:
I just had to share my Random Act of Retail Kindness that occurred yesterday during return hell.
This woman was returning something and didn't have a receipt.
Our policy states that you can only get a gift card for the lowest amount it has been at in the last 90 days without the card you purchased with it or the receipt.
The woman didn't have a problem with only getting 9.99 back, but she didn't want it as a receipt.
So, as I'm calling the manager she's working herself up to a fit.
I'd already had 6 people flip out on me that day and it was only 3 hours into my shift with 6 more hours to go so I said "Lady, calm down. I'm trying to work this out for you."
The guy behind her asks "How much was the gift card for?"
I informed him and he said "Why don't I just give her $10 and use the gift card towards my purchase?"
I looked at the lady to make sure she wasn't going to start screaming and then thanked him profusely.
After she left he said "I could tell she was going to make a scene and hold up the line, so I figured it didn't really make a difference."
I continued to thank him during the sale, and I could tell everyone else in the line was grateful too.
It's nice to know that not everyone is an ass hole like the other people who I wanted to strangle yesterday.
I just hope return hell ends soon.
Walking into work and finding the cash wrap covered in piles of clothing gives me a headache.
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